1. Home
  2. View Basket
  3. Checkout

Hi Details,

Just a quick email to say thank you for the brilliant service.
This week I ordered a Logan 301S from you and it was delivered to
Sheffield in the blink of an eye!

Just as important to me was the fact that someone had gone to great
lengths to package the parcel in a bullet proof wrapping to ensure
safe delivery.

The price was great and I'm impressed with the cutter.

All in all 10/10 for price, product, packaging and delivery.

Please extend my thanks to whoever handled my order.

Best wishes


Thanks for the excellent service. The cutter was delivered yesterday morning


I just want to thank you for the wonderful service I received when I ordered the Decorfin cerne relief paint.
It has arrived this lunch time much to my surprise so now I can carry on preparing for the next craft fairs which I have booked.
I shall certainly be using your company in future and will recommend you to other glass painters who I meet.

Thankyou once again, Mollie

This is just a short note to say thank you for your efficient service in delivering my three items in such a short space of time.
It was very well packed and the courtesy call yesterday made the transaction more personal.
I am sure I will be doing more business with you in the future.

Best wishes


Dear Sir/Madam....I have just received my Logan Mount Cutter, i would like to thankyou for the speedy transaction and the phone call, from a very nice lady on saturday telling me said item had been dispatched and would reach me on monday, i will certainly put your website on my favourites....thankyou again for a painless purchase...


Thank you
My mount cutter arrived 1 day after placing my order - brilliant service - well done !


I am very impressed with your customer service and advice


Hi, just to thank you so much....I placed an order over the telephone yesterday for some Decorfin outliner paint and received the package an hour ago! Wonderful service and very helpful staff.


Amazing service, placed my order yesterday afternoon (friday)
received it 9a.m. today (saturday). Dont know how you did it so quickly, thank you so much.

R. Haswell


I have just received my new logan 450 mount cutter and am extremely pleased, the packaging was first class along with the service.
I have used pro mount cutters before and have to say that this is easy and gives great cuts,
many thanks for your service

D. Wood


I'd just like to say thank you for packaging my order so well.
I don't think i've ever had such a wrapped up parcel.
Very pleased with the product and will definitely be recommending and using your
company soon.

B. Heathman

Thank you for your speedy despatch, the parcel arrived safely and intact.
My grandaughter will be thrilled with her present.
J. Bolton

I would like to thank you for your super fast delivery on this product and its fantastic packing.
A pleasure to do business with you many thanks.

A. Critchlow

Hello, I just wanted to tell you how pleased I am with the level of service that was given to me from my enquiry,to actually calling me back with details, from taking the order, very polite and professional and with excellent next day delivery with the item sent very well packaged.I am very very pleased with the product and the service from your company, it was a pleasure to do business with you and rest assured I wil be back to order more items soon.

Regards K. Sims

just to acknowledge the satisfactory delivery of the cutter, and to say thanks for such excellent service.
J. Greenaway

the replacement print rack arrived today. Thanks very much for your fab customer service!
Thanks again

I ordered watercolour paper from you yesterday lunch time and received it before 8.30am today! I'm incredibly impressed with how well wrapped it was, the speedy delivery and how professional you guys are. I searched the paper online and that's how I came across you.
You have yourself a new customer! I will definitely order again.
For an illustrator who's run out of paper, means I can just carry on today as normal.

Thank you again!! Nina

I just wanted to send a thank you for an excellent service. I ordered a mountboard cutter and extra blades and received a well-packaged, fast delivered package with a receipt that included the name of the staff member who had packeged the items. I really appreciate the attention to detail and will happily order from you again. Thanks!


Hello there,

I've received my order of faber castell polychromos from yourselves and I just wanted
to "Thank James very much" for taking such care in the way he packed my pencils.
Could you please pass this message onto him for me please.
Going by past experiences I have had (with other companies) I half expected
them to damaged in some way but they are perfect, thank you so much.
I am one happy bunny

Best wishes

Allison H xxx

Dear Details, I just wanted to say thank you so much for the fantastic service
I have received from you. The pencils have just arrived and they are fantastic,
I have already tried them out. As for the packaging, the best I have ever seen
anything wrapped, well protected with plenty of bubble wrap etc.
The super fast delivery service and excellent communication is much appreciated.
Thank you very much once again.


Wanted to thank you personally for a superb service.
Cutter was accurately described, packing excellent and the express courier service
could not be faulted.
A pleasure to do business.
Thank you

Hello Details,

I received the parcel yesterday (17th Jan), all was well and I must give a
big thanks for the first class service....not forgetting the excellent packaging
of the item which obviously cut out any chance of possible transit damage.


Geoff S


recently we purchased a 120 set of FC polychromos. My partner bought them for me as a gift,
and i thought i would send you some personal feedback.

Im so happy with the care taken to protect the pencils.
My package was wrapped by 'James' with a big smiley face, and new years wishes,
and i'm still beaming! just a great big thank you to you all.

Thank you again.

Kindest regards,

Cherrelle D

just wanted to say that my order arrived safely yesterday.
Thanks for rectifing my mistake as efficiently as you did - great service.
I will definitely buy from you guys again.


Neil G

Hi there,

I just wanted to say a HUGE thank you for your most excellent service. .
Wow! I was super impressed with your super speedy service and the careful
way you packaged the pencils for shipping across to me! You guys are setting
the standard for everyone else and proving this really is how it can be done.

Your choice of courier company is also excellent. First time a courier company
has done exactly as promised and delivered within the hour they said they'd be coming.


Thanks again for making me smile today.
Wishing you all a wonderful Christmas and a 2014 full of sparkle.

Best regards,


Hello Details,
Just to let you know, parcel arrived exactly when predicted - excellent service -
extremely pleased with your service -
thank you

best wishes


Thank you; the order has just arrived, excellent service.
I'll be recommending you to friends.

Best wishes,

Richard C

Hi there,
I ordered pencils on Monday and they were with me by midday Tuesday,
very well packed and very impressed. Thank you.

Derek I

Many thanks for such a speedy, stress-free order!

Kind regards

Lesley K

Hi Details,

This is my third purchase from you and it looks like its going to be as painless
as the other two. Many, many thanks for the continued excellent service -
and for making purchases such fun!

Kind regards,



the item arrived earlier then expected, it was also well packed


Dear Details,
The order I made earlier this week arrived today.
I just wanted to say how well it was packed.
Thank you very much James!


Robert W


Just a quick note to let you know the cutter arrived safe this morning,
very pleased with it and the service, and thank James for doing a good job of the packing.

Best Regards,


Hi Details

Well bugger me, it arrived this morning! I wasn't expecting that at all.
The easel is perfect and very competitively priced. You make not believe this,
but there's an art shop in my local town that's trying to sell the identical
easel for- wait for it- £300! Absolutely preposterous I think you'll agree.
Anyway, I have been very impressed by the service from you guys
and will be a-knocking on your door again.
Thanks for everything.



I've just received this order and just wanted to say thanks for your excellent service.
I received a very helpful and friendly response to my phone call enquiring about pre-Christmas delivery.
The goods arrived incredibly quickly. And James is clearly some sort of packing Ninja as,
short of being run over by a truck, there was no way the product was going to be damaged in transit.
A very professional job all round.
Very many thanks. And all the best for the New Year.

Cheers … Mike P

Thank you for the exceptional service.
Ordered lunch time yesterday and on doorstep when I got up this morning.